Juni · your team’s AI helper
If you don’t check,
nobody does.
Every promise your business makes ends up back on you. Miss one and the customer just goes quiet, and you never find out how much money walked out the door. Juni does the noticing and the making sure, so it isn’t all on you.
30 minutes. We try it on your own promises, and your team sees nothing until you say go.
A customer is waiting.
Odalys sent a text 30 minutes ago. Nobody has answered.
Juni tells the right person.
“Beatrix, Odalys is waiting. I wrote a reply for you.”
It gets done.
Beatrix hits send. Juni sees it and crosses it off.
Sound familiar?
It never looks like a problem. It looks like a quiet customer.
- A customer texts a question at 4:50. You are in a meeting.
- “I’ll call you back tomorrow.” Tomorrow gets busy.
- You handed one off and meant to check on it. You never got to it.
- You hear about it a week later, after they went with someone else.
- So you start checking everything yourself, at night.
A forgotten customer doesn’t complain. They just leave, and the money leaves with them.
The worst part is you can’t see how much you are losing. A customer who leaves quietly never shows up on a report. And nobody did anything wrong. One person can’t watch everything.
The fix
Now it isn’t all on you. Meet Juni.
Juni watches the promises your business makes to customers. That is her whole job. She notices, and she makes sure, so you can stop being the safety net.
Watch one customer go through the whole company.
Every person gets a little helper of their own. That is their Juni. Every team gets one more Juni whose job is to watch that team’s promises. Here is the same customer twice: first the way it goes today, then with Juni.
PhilippaOwnerSales
Odalys asks Sales for a price.
CasimirTeam lead
OttilieSales
BarnabySalesNobody watching
It is on Philippa to check.
Customer Care
MarloweTeam lead
BeatrixCustomer Care
CormacCustomer CareNobody watching
It is on Philippa to check.
Billing
WinifredTeam lead
IgnatiusBilling
LinusBillingNobody watching
It is on Philippa to check.
Everyone knows what is theirs
Each person hears only about their own customers, from their own Juni.
Every lead knows where the team stands
One sentence a day from the Juni that watches that team’s promises.
You stop being the safety net
Juni does the noticing and the making sure. You hear how it went.
Right now, the safety net is you.
Today there are three ways a customer gets looked after. You do it yourself. You trust someone else to do it. Or you go back and make sure they did. All three end with you. Juni does the noticing and the making sure, all day, so it stops being your job.
| Today | With Juni | |
|---|---|---|
| Who notices | Today: You, if you happen to look. | With Juni: Juni. She checks everything, all day. |
| Who does it | Today: You, or someone you hope remembered. | With Juni: The one person it belongs to. Juni tells them. |
| Who makes sure | Today: You. Again. | With Juni: Juni. She comes back and checks. |
| When you find out | Today: After the customer is gone. | With Juni: Before they have waited too long. |
| What your team gets | Today: A "did anyone call them back?" from you. | With Juni: Who is waiting, why, and the reply already written. |
| When it is done | Today: When you check again. | With Juni: When it is really fixed. Juni checks and crosses it off. |
| Your evenings | Today: Going back through everything. | With Juni: One sentence, and you are done. |
| The money | Today: Lost quietly, one forgotten customer at a time. | With Juni: Kept. Nobody is left waiting long enough to walk away. |
Not just messages. Everything that falls through the cracks.
A slow reply is only the first thing people notice. Juni can watch anything your business is supposed to do for a customer. These are the ones that get forgotten most, and each one is money.
Getting the customer
- A new lead nobody called.
- A missed call nobody returned.
- A quote sent, then no follow-up.
- A no-show nobody rebooked.
Keeping the customer
- A renewal coming up with nobody on it.
- A customer who has gone quiet.
- A complaint that has sat too long.
- A new customer nobody started.
Getting paid
- An invoice nobody chased.
- A card that failed.
- Work done and never billed.
- A contract sent and never signed.
Doing what you said
- “I’ll send that over,” never sent.
- A call with no notes.
- A hand-off nobody picked up.
- A customer with no owner.
We set these up with you, starting with the one that costs you most.
Here is how she does it.
Six small things, shown with a customer care team. It works the same for any team that makes promises to customers.
01 · Promises
You tell Juni your promises.
Like "we text back within 30 minutes" or "every call gets written up the same day." Juni watches every one of them, all day. You don’t have to remember to look.
Customer Care Juni
Keeps 5 promises
- Every text gets a reply within 30 minutes
- Every new customer gets a call the same day
- Every call gets written up the same day
- Everyone gets a reminder before their appointment
- Nobody is texted after they cancel
02 · She looks first
She looks before she bothers anyone.
When a promise is broken, Juni reads what happened. If someone already took care of it another way, she lets it go. You only hear about the real ones.
Two promises broken
Odalys R.
No reply in 34 minutes
Anneliese K.
No reply in 41 minutes
03 · One person
She tells one person. Not everyone.
Juni goes to the one person who can fix it. She says who is waiting and why, and she has already written the reply. All they do is send it.
Odalys R. is waiting on a reply
From your Juni · to Beatrix · 2:35 PM
Hi Beatrix. Odalys R. texted at 2:04 asking what the price includes. Her appointment with you is Thursday, and nobody has answered yet.
04 · She makes sure
She comes back to make sure it got done.
A little later Juni looks again. Fixed? She crosses it off herself, and nobody clicks anything. Not fixed? She reminds them once. Still not fixed? She tells their manager.
Odalys R. · reply
OpenStill open at 2:55? Beatrix gets one reminder. Still open after that, and her manager hears about it.
05 · For you
You get one sentence, not a chart.
Open your day and Juni tells you where things stand: what still needs someone, who has it, and that everything else is handled.
Afternoon, Marlowe.
Leopold V. called Tuesday and nobody has called him back. Cormac has it. The rest is handled.
06 · New problems
She looks for problems nobody asked her to watch.
Once a day Juni looks through the day by herself and tells you what looks wrong. If the same thing keeps happening, it becomes a new promise for her to watch.
Her own look at the day
Every evening, on her own
She talks to you where you already are.
No new app to check. Juni can text you, email you, or message you in Slack. Each person picks what they want: everything, only the urgent things, or nothing at all on that one.
Text
A text to your phone when it can’t wait.
An email with the reply already written.
Slack
A message in Slack, if that is where you work.
In Funal
Or just open your day and she is there.
Easy to start
You can have this without changing how your team works.
No new app for your team to learn. Nothing to keep updated. Nothing to mark done. Three steps, and we do them with you.
- 1
Pick one promise
The one that costs you most when it is forgotten. Usually a customer waiting for an answer.
- 2
Watch quietly
At first only you see Juni’s messages. Your team hears nothing. You read what she would have said.
- 3
Turn it on
When her messages look right, switch her on for one person at a time.
- BeatrixQuiet · sent to Marlowe instead
- CormacQuiet · sent to Marlowe instead
Questions people ask about Juni
- Is Juni one helper or many?
- Many, with one personality. Each person on your team gets their own Juni. One more Juni has the job of watching the team’s promises.
- What counts as a promise?
- Anything your team is supposed to do for a customer, said in plain words. "Text back within 30 minutes." "Write up every call the same day." "Remind people before their appointment."
- Does Juni text our customers?
- No. She tells your team and writes the reply for them. A person always hits send.
- What does my team have to learn?
- Nothing. They get a short message from their own Juni that says what is wrong, with a button to fix it. There is nothing to keep updated and nothing to mark done.
- What if she gets one wrong?
- Tell her it is not a problem and she stops bringing it up. Everything she brings you comes with one sentence about why, so you can see what she was thinking.
- Will my team get buried in messages?
- No. That is the whole point. She looks into each thing first and drops what was already handled. Only urgent things come right away. The rest waits for one note a day, and she stays quiet at night.
- Can we try it without the team knowing?
- Yes. At first every message she would send a teammate comes to you instead, marked with who it was for. You turn her on for one person at a time.
- Who decides what she watches?
- You do. We set up the first promises with you. Juni also looks for new problems every day, and what she finds is usually where the next promise comes from.
- Is our information used to train anything?
- No. Your information is yours. Each Juni can only see what the person she works for could see.
Hire the one who
follows up.
Nothing to set up. We try one of your own promises with you, live.