Last updated: October 23, 2026
Funal ("we," "our," or "us") provides an AI-first customer relationship management and practice-management platform for service businesses. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use Funal at funal.ai, including when you sign in with Google through Clerk.
We collect information you provide directly to us, including:
When you choose Sign in with Google, we receive from Google through our authentication provider, Clerk, the basic account information needed to identify you: your name, email address, profile image (if available), and a unique Google account identifier. We do not receive your Google password. We do not access Google contacts, Drive files, Gmail, Calendar, or other Google services through the sign-in flow unless you separately choose and authorize a corresponding Funal integration.
We also automatically collect limited technical information, including:
We use Google user data only to provide and secure the Funal features you request. In particular, we use it to authenticate you, create and maintain your Funal account, display your account identity in the product, associate your account with an organization, prevent abuse, and provide account support. We may use aggregated or de-identified usage data — how features are used, never the content of your calls, messages, or documents — to improve user-facing Funal functionality.
We do not sell Google user data, use it for advertising, use it to determine credit or insurance eligibility, or use it to train artificial-intelligence models. That applies to everything you keep in Funal, not only data from Google: we do not train models on your content, including call recordings, transcripts, notes, messages, or documents. We do not transfer Google user data to third parties except as described in this policy, at your direction, to protect the service, or when required by law.
When someone in your organization records a call or meeting with Funal, we process the audio and video of that call, a transcript of what was said, the names of the participants the meeting platform reports, and the notes and summaries generated from them. Recording never starts by itself — a person starts it — and the organization that recorded the call is responsible for obtaining the consent the law requires from the people on it.
Recordings are stored in our infrastructure on Cloudflare. Capture is provided by Recall.ai, which processes the call on our behalf. Transcription and the written summaries are produced by AI providers acting as our processors under agreements that forbid them from using the content for their own purposes.
We do not use your calls to train AI models. Recordings, transcripts, and the notes made from them are never used to train any artificial-intelligence model, ours or a provider's, and are never sold or used for advertising.
Within your organization, a note and its recording are visible to the person who recorded it and to organization administrators, plus anyone that person shares it with. You can delete a recording, a transcript, or a note at any time; deleting the note deletes the write-ups made from it. Deletion takes effect promptly in the service and is reflected in backups within our normal backup cycle.
An administrator of your organization can connect QuickBooks Online, provided by Intuit. When they do, Funal receives an access token from Intuit and the ID of the connected company. We do not receive your Intuit password.
With that access Funal reads: the company's name and country; its profit and loss by account, month by month, for about the last thirteen months; the current balance of its bank accounts (the account's name and balance, never its account or routing number); and its deposits (date, amount, the account deposited to, and the memo and line descriptions). Funal never writes to your books: it does not create, change, or delete anything in QuickBooks.
We use this data only to show your organization its own costs, cash, and deposits — for example in payroll and financial forecasts — inside Funal. It is visible only to your organization's administrators. We do not sell it, use it for advertising, use it to train AI models, or share it with anyone other than the service providers that host Funal.
Funal refreshes the data once a day and when an administrator asks it to. An administrator can disconnect QuickBooks at any time in Settings → Integrations, which deletes the stored Intuit tokens and stops all further reading; you can also revoke Funal's access from your Intuit account. Data already synced stays in your workspace until an administrator deletes it or you ask us to delete it at support@funal.ai.
We share information with service providers that process it on our behalf, such as hosting, authentication, analytics, communications, storage, and error-monitoring providers. These providers may access information only as needed to provide services to Funal and must protect it under their agreements with us. We may also disclose information when required by law, to protect rights and safety, in connection with a business transfer, or with your direction.
We use reasonable administrative, technical, and organizational safeguards to protect information, including encrypted connections and encryption for sensitive credentials and tokens at rest. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We retain information for as long as needed to provide the service, maintain legitimate business and security records, resolve disputes, and comply with legal obligations. When information is no longer needed, we delete it or securely de-identify it, subject to backups and legally required retention.
You may access, correct, export, or request deletion of personal information associated with your account by contacting us at support@funal.ai. You may revoke Funal's Google access through your Google Account security settings; this may prevent Google sign-in or connected features from working. You may also request that we delete your Funal account and associated data, subject to information we must retain by law or for legitimate security purposes.
Funal uses third-party services, including Clerk for authentication and providers for hosting, analytics, communications, storage, and integrations. Those services may process information under their own privacy policies. When you connect a third-party integration, that provider may process information according to your agreement with it. We request and share only the information needed for the feature you choose to use.
Funal is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy as Funal changes. We will post the updated version here and update the date above. If a change materially affects how we use Google user data, we will provide an appropriate notice in the product or by email.
If you have questions about this Privacy Policy, please contact us at support@funal.ai.